Shipping Policy

Last Updated: 01/01/2025

1. Shipping Coverage

We offer both local and international shipping for orders placed through our website.

1.1. Local Shipping (Within Qatar)
– We deliver to all major cities and regions within Qatar.
– Orders placed before 8 pm will be processed on the same business day, excluding public holidays and weekends.
– Orders placed after the cut-off time, weekends, or public holidays will be processed on the next business day.
– Special delivery services may be available upon request for urgent orders.

1.2. International Shipping
– We ship to selected international destinations.
– Availability of international shipping may vary based on country-specific regulations, customs restrictions, and shipping partner limitations.
– Customers are responsible for any customs duties and fees, taxes, or import fees imposed by their respective countries.
– Certain veterinary and pet health products may be restricted from international shipping due to local import regulations. We are not responsible for any loss due to this; customers are fully responsible for it.

2. Shipping Methods & Delivery Timeframes

2.1. Local Delivery (Qatar)
– Standard Delivery: Estimated delivery within 1 business day.
– Express Delivery: Estimated delivery within 2 hours, subject to availability.
– Scheduled Delivery: Customers can choose a preferred delivery date and time (subject to availability).

2.2. International Delivery
– Standard International Shipping: Estimated delivery within 5-14 business days, depending on the destination country.
– Express International Shipping: Estimated delivery within 3-7 business days.
– Delivery timeframes do not include customs clearance delays.
– International orders may require additional processing time depending on destination regulations.

3. Shipping Fees

3.1. Local Shipping Fees
– Standard Delivery: 10 QAR
– Express Delivery: 25 QAR
– Scheduled Delivery: 10-25 QAR (depending on time slot availability)

3.2. International Shipping Fees
– Fees vary based on the destination country and package weight.
– Shipping fees will be displayed at checkout before finalizing the order.
– Customers are responsible for any additional import duties, taxes, or clearance charges.
– Certain countries may have additional handling fees based on shipping partners’ policies.

4. Order Processing & Dispatch

– Orders are processed within 24 hours of confirmation.
– Customers will receive an email or WhatsApp confirmation with tracking details once the order is dispatched.
– If an item is out of stock after an order is placed, we will notify the customer and offer an alternative product or refund.
– Special or bulk orders may require additional processing time.
– Orders containing multiple items may be shipped separately based on availability.

5. Delivery Policies

– Customers must provide accurate shipping information at checkout.
– If the delivery attempt fails due to an incorrect address, unavailability of the recipient, or security restrictions, re-delivery charges may apply.
– Orders will only be handed over to the recipient or an authorized individual upon verification.
– Signature may be required upon delivery for high-value items.

6. Tracking Orders

– Customers will receive a tracking number via email or WhatsApp Once the order has been dispatched.
– Orders can be tracked on our website or through our shipping partners.
– Tracking updates may take up to 24 hours to be reflected in the system.

7. Delays & Issues

– While we strive to ensure timely deliveries, delays may occur due to high demand, customs clearance, or weather conditions.
– If your order is delayed beyond the estimated timeframe, please contact our customer support team for assistance.
– If an order is significantly delayed beyond the estimated time frame due to carrier issues, customers may be eligible for a shipping fee refund (subject to review).

8. Damaged or Missing Items

– If you receive a damaged or incorrect item, please notify us within 24 hours of receiving the package.
– Customers must provide photographic evidence for verification.
– We will arrange for a replacement or refund at no additional cost.
– If an item is missing from your order, report it within 24 hours of receiving your package.
– For international orders, damages occurring during customs clearance or transit are subject to shipping insurance policies (if applicable).

9. Returns Due to Failed Delivery

– If an order is returned to us due to multiple failed delivery attempts, the customer will be contacted to arrange re-delivery.
– Additional shipping charges may apply for re-delivery.
– If the customer does not respond within 7 days, the order may be canceled, and a refund (excluding shipping fees) will be processed.
– International orders returned due to customs clearance issues will be refunded excluding all shipping costs.

10. Contact Information

For any shipping-related inquiries, please contact us:

📍 First Vet Qatar
📧 Email: [email protected]
📞 Phone: +974 4038 5606
🌐 Website: https://firstvetqa.com/

By placing an order with First Vet Qatar, you acknowledge and accept the terms outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice.