Privacy Policy

Last Updated: 01/01/2025

Welcome to First Vet Qatar! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website (https://firstvetqa.com/) and our services. You agree to the practices described in this policy by accessing our website or using our services.

1. Information We Collect

– Personal Details: Name, email address, phone number, and billing/shipping address.
– Payment Information: Credit/debit card details or other payment information are processed securely via third-party payment gateways.
– Account Information: Username, password, and preferences if you create an account on our website.
– Order History: Records of your purchases and transactions.
– Website Usage Data: Information such as IP address, browser type, device details, and browsing behavior collected via cookies and analytics tools.
– Customer Support Interactions: Communications with our support team, including chat, email, or phone inquiries.
– Veterinary Records (if applicable): Any medical history or records voluntarily shared with us for product recommendations or consultations.
– Marketing Preferences: Data collected on your interests and preferences for marketing campaigns and personalized recommendations.

2. How We Use Your Information

– Process and fulfill orders, payments, and deliveries.
– Provide customer support and respond to inquiries.
– Improve our website functionality and user experience.
– Send marketing promotions, special offers, and newsletters (you can opt out anytime).
– Detect and prevent fraudulent transactions and unauthorized access.
– Comply with legal and regulatory requirements.
– Personalize user experience by offering relevant recommendations and product suggestions.
– Conduct veterinary consultations and maintain pet health records (if applicable).

3. Data Sharing & Disclosure

– Service Providers: With third-party partners who assist in payment processing, shipping, and marketing.
–Legal Compliance: When required by law or government authorities.
– Business Transfers: In case of a merger, acquisition, or transfer of assets, customer data may be included in the transaction.
– Analytics & Advertising Partners: With analytics providers and advertisers to enhance user experience and marketing effectiveness.
– Veterinary Professionals (if applicable): If you opt for veterinary consultations, we may share relevant pet health records with authorized veterinary professionals.

4. Data Protection & Security

– Secure encryption for transactions.
– Limited access to personal data by authorized personnel.
– Regular security audits and system monitoring.
– Multi-factor authentication for account security where applicable.
– Secure storage of veterinary records (if applicable) with restricted access.

However, while we take reasonable measures to safeguard your data, no method of transmission over the Internet is 100% secure.

5. Cookies & Tracking Technologies

– Remember user preferences.
– Analyze website traffic and improve services.
– Provide personalized advertisements (if applicable).
– Track abandoned carts and send reminders.
– Understand customer behavior and improve site navigation.

You can manage cookie preferences through your browser settings.

6. Your Rights & Choices

– Access, update, or correct your data.
– Request the deletion of your account and personal information.
– Opt out of marketing emails or targeted ads.
– Restrict or object to the processing of your data.
– Request a copy of the personal data we hold about you.
– Withdraw consent for veterinary record storage (if applicable).

To exercise these rights, please contact us at [Insert Contact Email].

7. Retention of Data

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once no longer needed, we securely delete or anonymize the data.

– Order history and payment records are retained for accounting and compliance purposes.
– Veterinary records (if applicable) are stored only as long as required for service fulfillment or as mandated by local regulations.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. Please review their policies before sharing personal information.

9. Children’s Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect personal data from children. If we become aware of such collection, we will take immediate steps to delete the information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review it regularly.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

📍 First Vet Qatar
📧 Email: [email protected]
📞 Phone: +974 4038 5606
🌐 Website: https://firstvetqa.com/

By using our website and services, you confirm that you have read, understood, and agreed to this Privacy Policy. Your continued use of our services constitutes your acceptance of any updates to this policy.